Thank you for shopping at MALDEN HK LIMITED. To ensure the rights and interests of both parties, please carefully read the following return and refund arrangements.
1. Out-of-Stock Arrangements
If any item in your order is out of stock during processing (e.g., sold out), we will arrange a refund for that specific out-of-stock item and dispatch the remaining items as soon as possible without delay.
2. Return and Refund Principles
To expedite the processing, this website adopts a [Single Return System]. All orders are handled on a "return first, refund later" basis.
If you wish to exchange for a different size, please complete the return process first and then place a new order.
3. Situations Where Refund Applications Are Accepted
We only accept refund applications in the following situations:
· The item was damaged during shipping;
· The item has quality defects (e.g., issues with fabric, accessories, or stitching);
· The item size is incorrect.
For items meeting the above criteria, please submit a refund application within 7 days of the receipt date. The item must be in its original condition, unworn, unwashed, and unaltered at the time of application.
4. Application Method
Please contact our customer service center and provide photos or videos clearly showing the issue. After we confirm, you will be instructed to return the item to a designated address. Once we receive the returned item and complete the inspection, we will process the refund as soon as possible.
5. Situations Where Refund Applications Are Not Accepted
· Returns due to personal reasons (e.g., change of mind, incorrect order) will not be accepted.
· Product damage caused by consumer negligence or improper handling, such as deformation due to incorrect washing methods, will not be accepted.
· Situations not classified as defects include, but are not limited to:
· Loose threads or slight unraveling;
· Extremely minor stains (not conspicuous);
· Size tolerance within 1 to 1.5 centimeters;
· Color differences caused by monitors or lighting;
· Odor from new products (e.g., fabric or dye smell, which can be eliminated by airing or washing);
· For printed items, minor uneven printing, adhesive peeling, or color spots (less than 0.5 square centimeters) are within the acceptable range of international inspection standards.
6. No Exchange Service
This website does not currently offer a direct exchange service. If you wish to exchange for another size, please follow the return procedure above to obtain a refund and then place a new order.
7. Quality Assurance
All products sold on this website undergo strict quality inspections, including checks on appearance, specifications, and physical performance. Before wearing, please be sure to check the fiber composition, size, and washing instructions on the product label to avoid damage caused by improper washing.
8. Final Decision
In case of any disputes, MALDEN HK LIMITED reserves the right of final decision.
If you have any questions, please feel free to contact our customer service team. Thank you for your understanding and cooperation.
9. Refund Process
Refunds are generally processed within 3 to 5 working days after the return or order cancellation.
If you paid by credit card, the refund time will depend on the processing progress of your issuing bank or payment service provider, typically taking 7 to 10 working days to complete.
Please note that due to varying processing times among credit card companies, the refund amount may only appear on your next credit card statement. Thank you for your attention.
